100% Guarantee We stock only the finest in wool and cotton sweaters, made in Norway. We are confident that you will find our products of the highest quality in construction and durability. Return Policy Regular-priced items may be exchanged or returned for a refund. Refunds are issued to the original credit card. Sale items may be exchanged for another size or model. No refunds on sale items. All returns or exchanges must be made within 30 days (Holiday gifts can be returned until Jan 30th). Returns and exchanges must have tags still attached, and be unworn. Returns with signs of wear or without tags still attached will not be accepted. Shipping and handling charges are non-refundable. Return Procedure Please contact us for a return merchandise authorization (RMA) number. Instructions are included in the shipment, or simply use our Contact Us form. Please include your order number in your request. "I placed the order on Monday and received my sweater on Thursday. The service was unbelievable. The sweater was beautiful. We were all extremely satisfied. Thank you. You will never know how happy I was." - M. Wright, Janesville, WI" Norway Sweaters 1026 Anza Street San Francisco, CA 94118